WHMCS Tracking Setup

Master Tag Installation

First, locate your site's header.tpl file, usually under /templates/THEMENAME/

If you're having trouble locating this, you can follow the help article here: https://blog.whmcs.com/133493/how-to-customise-the-whmcs-client-area-template

Just before the closing </head> tag, paste the following line of code.

<script src="<https://www.dwin1.com/!!!!!.js"> type="text/javascript" defer="defer"></script>

Where !!!!! is your Master Tag ID. Replace the !!!!!! in the code with your Master Tag ID.

For merchants in the Setup Wizard, you can find this within Step 4 (Tracking Code Installation).

For Live Merchants, you can find this by navigating to MY ACCOUNT > ACCOUNT DETAILS
Account Details: https://account.shareasale.com/m-account.cfm

If you cannot locate your Master Tag ID, or would like to verify that you have one, please submit a ticket to our ShareASale support staff.

Tracking Pixel Installation

Next, please find the following WHMCS help desk article: Order Form Templates

Following the official help desk article above, you can use this line of code within the {if $ispaid} block of your WHMCS cart to install ShareASale's tracking:

Make sure that you replace the XXXXX in the code with your ShareASale Merchant ID (line 2). You can find this at the top-left of your ShareASale account when you are logged in.

Please also make sure that you replace the !!!! in the code with your Master Tag ID (line 3) according to the Master Tag Installation instructions above.

{if $ispaid}
<img src="<https://shareasale.com/sale.cfm?v=whmcs1.1&amount={$amount}&tracking={$ordernumber}&transtype=sale&merchantID=XXXXX"> width="1" height="1">
<script src="<https://www.dwin1.com/!!!!!.js"> type="text/javascript" defer="defer"></script>
{/if}

Testing

Now that your tracking tags have been installed, we will need to test that everything is working as expected. To do this, we’ll simulate an Affiliate referred purchase by clicking a ShareASale test link and then running a purchase on your store. If the test is successful we’ll see a record appear in your ShareASale console, which we will VOID so that it doesn’t debit commissions from your account.

If you were emailed a link to this document, a test link may have been provided to you. If it wasn’t, you can obtain one from your account by clicking here.

NOTE: If you do not click the test link your order will not track.

The test link should direct you to your own store. Once there, please purchase any item in your store. Sometimes Merchants will have a test item worth $1.00 sale price, but above $0.00 minimum.

After the purchase is complete, navigate to www.shareasale.com in your browser and log into your account. Click Reports and then click Transaction Details from the drop-down menu.

Filter the report for Affiliate ID 178 using the panel on the left. The filtered view should now show your test purchase as an entry with today’s date.

If the order tracked successfully…

Your account is now ready to use ShareASale with your store. Please contact us at ShareASale@ShareASale.com for further information about:

Product specific commissions (offer different commissions by product)
New customer incentives (offer commission bonuses for new customers)
Exclusive coupon codes (used for tracking conversions without link clickthrough)

If the order does not show up in the Transaction Details Report…

Please verify that you have completed all of the steps as instructed. Common mistakes include not entering the correct Merchant ID in your tracking code and forgetting to click the test link.

If after verifying all of these steps your tracking still does not work please contact our support team at ShareASale@ShareASale.com.