FAQ

What is the Power Rank?

There is not a specific metric that determines a Merchant’s Power Rank. This ranking is based on an internal algorithm that takes multiple aspects of your affiliate program into account.

How do I enable/disable the Auto-Approval feature for Affiliate applications?

You can enable/disable the Auto-Approval feature by going to the Account Details page, and clicking ‘Affiliate Approval’ under the Manage Features section.

What is the ‘lock date’ that’s assigned to each transaction? Can the lock date be extended?

By default, when a transaction tracks in your account it will lock on the following 20^th of the month. You can review the lock date assigned to each transaction by going to the Transaction Detail Report. Once a transaction locks the commission is officially released to the credited Affiliate, therefore, it can no longer be edited/voided. If you’d like to extend your program’s lock date, please submit a ticket by going to the Help Center.

How do I communicate with my Affiliates?

You can mass-communicate with your Affiliates within the ShareASale UI by sending a Newsletter. You can also download your Affiliates’ email addresses by going to your Affiliate List and clicking ‘Download Affiliate List’ in the top right corner of the page.

How do I change the tracking gap/cookie window associated with my affiliate program?

Your program’s tracking gap will be displayed in the top right corner of the Account Details page, and you can adjust it at any time by clicking ‘Edit’ and selecting a new tracking gap from the provided drop-down menu.

How do I download deposit invoices/receipts?

You can download the invoices/receipts associated with your deposits by going to the Deposit Center. From there, you’ll scroll down to the ‘Deposit History’ section to view your past deposits and download their respective invoices/receipts.

What is the difference between a lead and a sale?

A lead is defined as a non-transactional event that takes place on your website (ex: email signup). A sale is defined as a transactional event in which the customer purchases a product/service on your website.

How do I add a new user/email address?

You can add a new user to your Merchant account by going to the Account Details page and clicking ‘Logins’ under the Manage Features section. You can also set up an additional email address on the same page under the Account Information section.

How do I change the default commission rate associated with my affiliate program?

Your program’s default commission rate will be displayed in the top right corner of the Account Details page, and you can change it at any time by clicking ‘Edit’ and entering a new percentage/flat amount.

How do I contact the team at ShareASale?

You can submit a ticket by going to the Help Center, and our team will follow up within 24-48 hours (our team is available Monday-Friday from 9:00am – 5:30pm CST).

How do I edit/void a transaction?

You can edit or void a transaction by going to the Transaction Detail Report. Simply click the ‘Edit’ or ‘Void’ button to the right of the transaction view. When you edit or void a transaction, the adjusted commission and transaction fee will be immediately reflected in your account balance. You cannot edit or void a transactions once it has locked.

Are there any fees associated with my Merchant account?

There are two types of recurring fees you could incur with ShareASale – Transaction Fees and Monthly Minimum Fees. You can review a detailed breakdown of our pricing here.

How do I enable/disable email notifications?

You can enable/disable email notifications for your affiliate program by going to the Account Details page and clicking ‘Notifications’ under the Manage Features section.

How can I close my Merchant account?

In order to start the closure process we do require that your closure request is submitted via a verified ticket within your Merchant account. You can submit a ticket by going to the Help Center.

How can I increase my affiliate program’s visibility/exposure on the network?

ShareASale offers placement opportunities both within and outside of the Affiliate UI – called Program Boosts – that Merchants can reserve to increase their programs’ visibility. You can learn more about our available Program Boosts here.

How can I recruit Affiliates?

You can use the Recruitment Tool to search for and invite Affiliates that are already on the ShareASale network to join your affiliate program. You can also send your Affiliate Recruitment URL to any prospects that you’re in direct contact with, and they can use this link to apply to your program. Your Affiliate Recruitment URL will be displayed in the top right corner of the Account Details page.

Where can I find the ID# and balance associated with my account?

Your Merchant ID# and account balance will both be displayed in the top left corner of your account. If your account balance is displayed in parentheses, this indicates that your balance is in the negative and needs to be replenished.

 How do you choose which Affiliate to credit for a transaction?

By default, affiliate programs on the ShareASale network follow the last-click attribution model. If there are multiple Affiliate clicks in the clickstream for a given transaction, the Affiliate that generated the last click prior to the purchase on your website would be credited with the referral.

How do Affiliates access their tracking links for my affiliate program?

Merchants do not have the ability to generate tracking links for their Affiliates on their behalf. Your Affiliates will generate their own unique tracking links associated with your Creatives from within their accounts.

Can I see what my affiliate program looks like to Affiliates on the network?

You're more than welcome to set up an Affiliate account on the network if you'd like to determine how your program looks to Affiliates on the network, how your competitors are setting up their affiliate programs, etc. You can set up an Affiliate account here. It's free to set up an Affiliate account, and once your Affiliate account is approved you'll have access to the full Affiliate UI.