Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 6 Current »

ShareASale’s tracking involves two 'tags' or 'pixels' (listed below) which are snippets of code used to track transactions within your ShareASale account.

  1. ShareASale Tracking Pixel

  2. ShareASale Master Tag

The first tag is for tracking conversions (i.e. sales or leads) and the second tag assists with Affiliate click attribution accuracy in certain browsers.

If you have successfully installed both tags on your website, but are not tracking sales within your ShareASale account, or cannot proceed to step 6 in the setup wizard, please navigate to the appropriate section below to further troubleshoot.

Conduct a Test Transaction

The first step in troubleshooting a tracking error/outage is to conduct a successful test transaction. To conduct a successful test transaction, we will need to click on a ShareASale test link, and then complete the conversion transaction (i.e. sale transaction) on your website. Prior to initiating the testing process (i.e. clicking on a ShareASale test link), we will need to make sure of the following:

  1. Cookies are enabled in your browser

  2. All Ad Blockers are disabled in your browser

  3. Clear your browser cache and cookies prior to clicking the ShareASale test link

  4. The conversion transaction (i.e. sale transaction) is completed in the same browser used to open the ShareASale test link

  5. Please do not use incognito mode

After confirming the above, please proceed with completing the test transaction by clicking on your ShareASale test link, and then completing the conversion transaction on your website.

If the test transaction is successful, it will display in the Transaction Detail Report in your ShareASale Admin. To access this report, please login to your ShareASale account and navigate to REPORTSTransaction Detail Report (you may also click the link below). All transactions in your account will display here.

Transaction Detail Report: https://account.shareasale.com/m-accountactivity.cfm

If the test transaction is unsuccessful, we will need to view the page source of your website’s thank you page to further troubleshoot. When you reach your thank you page, save the page source of your thank you page into a text file (right click on you browser window >> view page source >> save the page as a text file). Please open a help ticket in your ShareASale account and attach this text file to the ticket for review.

  • No labels