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If the test transaction is unsuccessful, we will need to view the page source of your website’s thank you page to further troubleshoot. When you reach your thank you page, save the page source of your thank you page into a text file (right click on you browser window >> view page source >> save the page as a text file). Please open a help ticket in your ShareASale account and attach this text file to the ticket for review.
Master Tag Troubleshooting
To confirm that the ShareASale Master Tag is installed correctly on your website, and the ShareASale first party cookie is being set in the browser, please follow the directions outlined below.
Please access your browser’s developer console. If you are not sure how to access your browser’s developer console, please follow the article provided here: https://balsamiq.com/support/faqs/browserconsole/
After opening the developer console, please navigate to the ‘Application' Tab
On the left navigation menu, please select ‘Cookies’ → then select your website’s main domain from the dropdown menu
In the ‘Filter’ field, please search for a cookie named
sas_m_awin
If the sas_m_awin cookie is present, the ShareASale master tag is installed correctly on your website.
If the sas_m_awin cookie is not present, we will need to install the ShareASale master tag on your website. For directions to install the ShareASale master tag, please navigate to the section labeled “Tracking Code Instructions” in the ShareASale wiki and locate the tracking instructions for your website’s shopping cart.